Return & Cancellation Policy

Order Cancellation

We accept order cancellations within 14 days after purchase, as long as the product has not yet been shipped.

Please note:

• 
  within 24 hours of purchase.
  
• 
  within the 14-day cancellation period and before the order has been shipped, your order will be fully canceled and refunded.
  
• 
  cannot cancel it.
  

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• 
  unused and in the same condition as when you received it.
  
• 
  original packaging.
  
• 
  receipt or proof of purchase is required.
  

Before returning your product, please contact our customer service to confirm return eligibility and get assistance.

📧 support@yesoulfitness.com

Return Address:

No. 1 Warehouse, Fengshu Logistics Park, Zhangwei 5th Road, Zhangban Town, Huian, Quanzhou, Fujian, China

Exceptions

• 
  are not eligible for return.
  
• 
  customer reasons (e.g. change of mind), the customer is responsible for return shipping costs. Fees depend on the courier you choose.
  
• 
  our error (e.g. wrong or damaged item), we will cover the return shipping cost.
  
• 
  will be charged for returned items.
  

Refunds

Once your returned item is received and inspected, we will send you an email to notify you of the status of your refund request.

If approved, your refund will be processed and automatically credited to your original method of payment within several business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. 
   bank account.
   
2. 
   credit card provider, as it may take some time before the refund is officially posted.
   
3. 
   bank, as there is often some processing delay.
   

If you've done all of this and still haven’t received your refund, please contact us at:

📧 support@yesoulfitness.com